Privacy Policy

Introduction

Welcome to BetPro Exchange ("we," "our," or "us"). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our platform, website, and services.

By accessing or using BetPro Exchange, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms described here, please discontinue use of our platform immediately.

Information We Collect

We collect various types of information to provide and improve our services:

Personal Identification Information

• Full name, date of birth, and national identity details
• Email address, phone number, and mailing address
• Government-issued ID for KYC (Know Your Customer) verification
• Financial information including bank account or payment method details

Usage & Technical Data

• IP address, browser type, device information, and operating system
• Pages visited, time spent on platform, and click activity
• Betting history, account transactions, and wagering behavior
• Cookies and tracking identifiers (see Section 06)

Communications

• Messages sent to our customer support team
• Feedback, survey responses, and contest entries

How We Use Your Data

BetPro Exchange uses your personal information for the following purposes:

• To create, manage, and verify your account
• To process deposits, withdrawals, and betting transactions
• To comply with legal obligations, including anti-money laundering (AML) and KYC requirements
• To detect, prevent, and investigate fraudulent or suspicious activity
• To provide customer support and respond to your inquiries
• To send account-related notifications, promotions, and updates (with your consent)
• To analyze platform usage and improve our services
• To enforce our Terms and Conditions and other policies

Data Sharing & Disclosure

We may share your information in limited circumstances:

• Service Providers: Trusted third-party vendors who assist in operating our platform (payment processors, KYC providers, IT infrastructure)
• Legal Authorities: When required by law, court order, or regulatory authority
• Fraud Prevention: With fraud prevention agencies and industry bodies to protect users and the platform
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity

All third parties we work with are required to handle your data securely and in accordance with applicable data protection laws.

Data Security

We implement robust technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted on our platform
• Secure, encrypted storage of sensitive data including passwords and financial details
• Regular security audits and vulnerability assessments
• Strict internal access controls — only authorized personnel can access user data
• Two-factor authentication (2FA) available for account protection

While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Cookies Policy

BetPro Exchange uses cookies and similar tracking technologies to enhance your experience on our platform.

• Essential Cookies: Required for the platform to function — login sessions, security tokens
• Analytics Cookies: Help us understand how users interact with our platform
• Preference Cookies: Remember your settings, language, and display preferences
• Marketing Cookies: Used to deliver relevant promotions (only with your consent)

You can manage or disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the platform.

Your Rights

• Access: Request a copy of the personal data we hold about you
• Correction: Request that we correct inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal and regulatory obligations)
• Objection: Object to our processing of your data for direct marketing purposes
• Portability: Request your data in a structured, machine-readable format
• Withdraw Consent: Withdraw consent for data processing at any time

To exercise any of these rights, please contact us using the details in Section 11.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. We may also retain data for longer periods where required by law, regulation, or for legitimate business purposes such as resolving disputes or enforcing agreements.

When data is no longer needed, we securely delete or anonymize it in accordance with our internal data retention schedule.

Minors

If you believe a minor has registered on our platform, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will notify you via email or a prominent notice on our platform prior to the change taking effect.

Your continued use of BetPro Exchange after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please reach out to us: